"It's simple! We do as we're told." This disconcerting reply comes from a Swedish employment office employee when asked how the country’s most unpopular government agency works. And that’s not all: in this creative documentary, case workers, receptionists and psychologists reveal how the Swedish employment system is failing. They complain about inadequate software and mystifying error messages, excessive caseloads and demoralizing results—on average, each case worker helps just 10 people find work each year, and only one in 10 clients will f...
